We accompanied an elderly family member to the ER at University Hospital Case.The patient arrived by ambulance and we showed to a few minutes later.
We have been waiting for over three hours in the emergency room without even seeing a physician. Apparently a physician ordered an EKG but they have not started any course of treatment. When asked how much longer? Told "we are very busy." When we asked if the physician knows we are here waiting for them?
The nursing staff stated "i think so". Not one staff member appears to advocate for better care.
i understand being busy in an ER but this is neglectful care....I am never coming here again!
Review about: Emergency Room Treatment.